Bantu Wills and Estates
Website: www.bantuwills.co.za
Email: info@bantuwills.co.za

Bantu Wills and Estates “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our website and online will drafting services.

We process personal information in accordance with applicable South African laws, including the Protection of Personal Information Act, 2013 (“POPIA”).

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Bantu Wills and Estates provides online estate planning and will drafting services to clients in South Africa.

Our contact details are: -
Email: www.bantuwills.co.za
Telephone: +27 79 942 2238

Information Officer: W. Hosana 

We may collect the following categories of personal information:

• Full name
• Identity or passport number
• Date of birth
• Contact details
• Residential address
• Marital status
• Details of spouse, children, dependants and beneficiaries
• Executor preferences
• Asset and estate information
• Instructions regarding your will
• Payment information
• Uploaded supporting documents

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

We collect and process personal information to:

• Prepare and draft wills and related estate planning documents;
• Verify identity and comply with legal obligations;
• Communicate with you regarding your instructions;
• Process payments;
• Store executed and draft wills where requested;
• Improve our website and services;
• Maintain records and resolve disputes;
• Comply with legal and regulatory requirements.

We process personal information where:

• You consent to processing;
• Processing is necessary to provide requested services;
• Processing is required by law;
• Processing is necessary for legitimate business purposes that do not override your rights.

If information relating to minors is included in will instructions, such information will only be processed for the purpose of preparing estate planning documents and complying with legal requirements.

We do not sell personal information.

We may share information with:

• Secure technology and hosting providers;
• Payment service providers;
• Professional advisers;
• Executor or estate administration partners (only where authorised);
• Regulators, courts, or authorities where legally required.

All service providers must maintain appropriate confidentiality and security standards.

We retain information only for as long as reasonably necessary to:

• Deliver services;
• Maintain legal records;
• Store wills where agreed with clients;
• Meet legal and regulatory obligations.

Where information is no longer required, we will securely delete or de-identify it.

We implement reasonable technical and organisational safeguards including:

• Encrypted transmission where applicable;
• Secure document storage;
• Access controls;
• Password protection;
• Staff confidentiality obligations;
• Regular system monitoring.

No online system can guarantee absolute security.

Where information is stored or processed outside South Africa, we will take reasonable steps to ensure appropriate safeguards and lawful transfer mechanisms are in place.

Subject to applicable law, you may request to:

• Access your personal information;
• Correct inaccurate information;
• Withdraw consent where applicable;
• Request deletion where legally permitted;
• Object to certain processing activities;
• Lodge a complaint with the Information Regulator.

Requests may be submitted to: info@bantuwills.co.za

Our website may use cookies and analytics tools to improve user experience.

You may disable cookies in your browser settings, although some features may not function correctly.

Our website may contain links to third-party services. We are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. Updated versions will be published on our website with a revised effective date.

If you have questions or requests regarding this Privacy Policy, contact:

Bantu Wills and Estates
Email: info@bantuwills.co.za
Telephone: +27 79 942 2238

If unresolved, complaints may be directed to the Information Regulator (South Africa).